We want you to be confident in every purchase you make from AutoProlift. Because many of our products are large, freight-shipped equipment, our return process works a little differently than a typical online store. This policy explains how returns, exchanges, and refunds are handled.
1. Return Window
You may request a return within 30 days of the delivery date for most products. Some manufacturer-shipped or made-to-order items may carry a different return window, which will be noted on the product page at the time of purchase. To be eligible for a return:
The item must be unused, uninstalled, and in its original condition
The item must be in its original packaging, including all manuals, hardware, and accessories
You must have proof of purchase (order number or receipt)
2. Non-Returnable Items
Due to the nature of our products, the following are not eligible for return:
Equipment that has been installed, assembled, or used in any way
Items marked as “Final Sale” or “Non-Returnable” on the product page
Custom, made-to-order, or special-order equipment configured to your specifications
Electrical components, hydraulic fluid, or consumable parts once opened
Products damaged due to misuse, improper installation, or failure to follow manufacturer instructions
3. How to Start a Return
To begin a return, contact our support team at support@autoprolift.com or +1 (914) 769-8050 with your order number and the reason for the return. We will review your request and provide:
A Return Merchandise Authorization (RMA) number, required for all returns
Instructions specific to your item, since freight-shipped equipment requires special return logistics (pallet packaging, freight pickup scheduling, etc.)
Returns sent back without an RMA number may be refused or delayed.
4. Return Shipping Costs
If the return is due to our error (wrong item shipped, manufacturer defect, or shipping damage), we cover the cost of return freight or shipping in full
If the return is due to a change of mind or ordering error on your part, return shipping costs — including freight pickup fees for large equipment — are the customer’s responsibility
For freight-shipped items, the product must be re-palletized and secured the same way it arrived; a $75–$250 re-crating fee may apply depending on the item, and will be communicated before you proceed
5. Restocking Fees
A restocking fee of up to 20% of the item’s price may apply to returned equipment that is not defective, particularly for large freight items that require re-inspection, repackaging, and re-palletizing before they can be resold. This fee will always be disclosed to you before your return is finalized.
6. Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect:
Contact us within 48 hours of delivery with your order number and photos of the damage or defect
Do not discard the original packaging until the claim is resolved
We will arrange a replacement part, full replacement unit, or refund at no cost to you, depending on the nature of the issue and manufacturer policy
Damage claims reported after 48 hours may be more difficult to file with the freight carrier, so prompt reporting helps us resolve the issue faster.
7. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
Approved refunds are issued to your original payment method within 5–10 business days
Shipping charges (original outbound shipping) are non-refundable unless the return is due to our error
If a restocking fee applies, it will be deducted from your refund total, and you will be informed of the exact amount beforehand
8. Exchanges
If you’d like to exchange an item for a different model, size, or configuration, the fastest way is to return the original item for a refund (subject to the terms above) and place a new order for the item you want. For defective items, contact us directly and we will prioritize arranging a direct exchange where possible.
9. Order Cancellations
Orders may be cancelled free of charge before the item ships. Once freight has been booked or the item has left the warehouse, a cancellation is treated as a standard return and is subject to the return shipping costs and restocking fees outlined above.
10. Warranty Claims
Returns related to a product defect discovered after the 30-day return window are handled under the manufacturer’s warranty rather than this Return Policy. See our Warranty Policy for details on coverage, claim procedures, and what each brand covers.
11. Contact Us
If you have questions about a return, need an RMA number, or want to check the status of a refund, our team is here to help:
AutoProlift 189 Brady Ave, Hawthorne, NY 10532, USA Phone: +1 (914) 769-8050 / +1 (914) 217-0481 Email: support@autoprolift.com
