At AutoProlift, we specialize in shipping heavy-duty garage and outdoor power equipment across the country. Because our products range from small accessories to full-size car lifts and tractors, shipping works differently depending on what you order. This policy explains what to expect from checkout to delivery.
1. Shipping Methods
We use two shipping methods depending on the size and weight of your order:
Standard Parcel Shipping — Used for smaller items such as lift accessories, jack stands, and replacement parts. These ship via standard carriers (UPS, FedEx, or USPS) and typically arrive within 3–7 business days.
Freight Shipping — Used for large, heavy equipment such as car lifts, tractors, mini excavators, skid steer loaders, and zero-turn mowers. These items ship via truck freight carrier on a pallet and require special delivery coordination.
2. Freight Delivery — What to Expect
Freight shipments are different from standard parcel delivery, and understanding the process helps avoid delivery issues:
Scheduling: Once your order ships, the freight carrier will contact you by phone to schedule a delivery appointment. A valid, reachable phone number is required at checkout.
Curbside delivery is standard: Most freight deliveries are curbside — meaning the carrier delivers the pallet to the end of your driveway or the nearest accessible point, not inside your garage or building. Inside delivery or liftgate service may be available for an additional fee; contact us before ordering if you need this.
Someone must be present: An adult must be available to receive and sign for the delivery at the scheduled time.
Inspect before signing: Please inspect the packaging for visible damage before signing the delivery receipt. If you notice damage, note it on the delivery receipt and contact us within 48 hours with photos.
Unloading equipment: For heavy pallets, having a pallet jack, forklift, or several people available to help unload is strongly recommended, especially for equipment over 500 lbs.
3. Shipping Costs
Shipping costs are calculated based on the product’s weight, dimensions, and your delivery location:
Many of our car lifts, tractors, and heavy equipment items include free shipping to the contiguous United States, as noted on the product page
Oversized or remote-location deliveries (including Alaska, Hawaii, and rural addresses) may incur additional freight charges, which will be shown at checkout or quoted separately for large equipment
Expedited shipping options are not available for freight-shipped items due to carrier scheduling constraints
4. Processing Time
Orders are typically processed and handed off to the carrier within 1–3 business days of purchase. Custom or made-to-order equipment, and items shipped directly from the manufacturer, may have longer processing times, which will be noted on the product page when applicable.
5. Order Tracking
Once your order ships, you will receive a confirmation email with tracking information:
Standard parcel orders include a tracking number you can use directly on the carrier’s website
Freight orders include a tracking or PRO number, and the freight carrier will contact you directly to arrange the delivery appointment
You can also check your order status anytime through the “Track Your Order” link in the site footer or by contacting our support team.
6. Shipping Restrictions
At this time, we ship only within the United States, including Alaska and Hawaii with additional freight charges where applicable. We do not currently ship internationally or to P.O. boxes for freight items, since freight carriers require a physical delivery address.
7. Delivery Delays
While we work with reliable carriers, delivery timelines are estimates and not guarantees. Delays can occur due to weather, carrier scheduling, high demand periods, or circumstances outside our control. We will notify you as soon as we become aware of any significant delay affecting your order.
8. Delivery Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for delays or additional charges caused by an incorrect or incomplete address. If you need to correct an address after placing an order, contact us immediately — we can make changes only if the order has not yet shipped.
9. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
Contact us within 48 hours of delivery (or the expected delivery date, for lost shipments) with your order number and, if applicable, photos of the damage
Keep all original packaging until the claim is resolved — carriers may require inspection
We will work with the carrier to file a claim and arrange a replacement, repair, or refund depending on the situation
See our Refund & Returns Policy for more details on how damaged-item claims are resolved.
10. Contact Us
For questions about shipping, delivery scheduling, or freight service upgrades, reach out to our team:
AutoProlift 189 Brady Ave, Hawthorne, NY 10532, USA Phone: +1 (914) 769-8050 / +1 (914) 217-0481 Email: support@autoprolift.com
