AutoProlift (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or make a purchase on autoprolift.com (the “Site”), how we use it, who we share it with, and the choices available to you. By using this Site, you consent to the practices described in this policy.
1. Information We Collect
Information you provide directly:
Name, email address, phone number, shipping and billing address
Payment information (processed securely by our payment provider — see Section 4)
Account login credentials, if you create an account
Any information you submit through contact forms, order notes, or customer support communications
Information collected automatically:
IP address, browser type and version, device type, and operating system
Pages visited, time spent on the Site, referring website, and general browsing behavior
Cookies and similar tracking technologies (see Section 5)
Information from third parties:
Freight and shipping carriers may share delivery confirmation and tracking status with us
Payment processors may share transaction confirmation and fraud-risk indicators
2. How We Use Your Information
We use the information we collect to:
Process, fulfill, and ship your orders, including coordinating freight delivery for large equipment
Communicate with you about order status, shipping updates, and delivery scheduling
Respond to customer service inquiries, warranty claims, and product questions
Send marketing emails about new products, promotions, or restocked items — only if you have opted in, and always with an unsubscribe option
Improve our website, product catalog, and customer experience
Detect, investigate, and prevent fraud, abuse, or security incidents
Comply with legal obligations, including tax and accounting requirements
3. How We Share Your Information
We do not sell your personal information to third parties. We share information only as needed to operate our business:
Freight and shipping carriers — to deliver your order and provide tracking
Payment processors — to securely complete your transaction
Manufacturers and authorized dealers — when a warranty claim requires us to share order and product details on your behalf
Service providers — such as email platforms, hosting providers, and analytics tools, who are contractually bound to protect your data and use it only for the services they provide us
Legal authorities — if required by law, subpoena, or to protect our rights, property, or the safety of others
4. Payment Security
All payment transactions are processed through PCI-compliant third-party payment processors. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Payment data is encrypted and handled according to industry security standards.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Keep items in your shopping cart between visits
Remember your login and preferences
Understand how visitors use the Site through analytics
Measure the effectiveness of our marketing campaigns
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site, such as the shopping cart or saved preferences.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including order history for warranty and tax purposes, unless a longer retention period is required by law. Account information is retained until you request deletion, subject to legal recordkeeping requirements.
7. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal exceptions (such as completed order records needed for tax purposes)
Opt out of marketing communications at any time via the unsubscribe link in any email
Request a copy of your data in a portable format
To exercise any of these rights, contact us using the information in Section 10.
8. Children’s Privacy
This Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us:
AutoProlift 189 Brady Ave, Hawthorne, NY 10532, USA Phone: +1 (914) 769-8050 / +1 (914) 217-0481 Email: support@autoprolift.com
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy occasionally to stay informed.
